Privacy Policy

Effective Date: 6/18/2026
Last Updated: 6/18/2026

My Choice Programs, Inc. (“My Choice Programs,” “we,” “our,” or “us”) respects the privacy of individuals who visit our website, contact us, apply for employment, inquire about becoming a Shared Living Provider, request information about our programs, or choose to receive communications from us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information submitted through our public website, www.mychoiceprograms.com, and related communications.

This Privacy Policy applies to the public website and public website forms. It does not replace any client privacy notice, participant confidentiality policy, DDS-related record policy, employee policy, applicant background-check disclosure, service agreement, consent form, HIPAA Notice of Privacy Practices if applicable, or other legally required notice.

1. How We Collect Personal Information

We may collect personal information in the following ways:

When you submit a form through our website.
When you contact us by email, telephone, text message, mail, or other communication method.
When you apply for employment.
When you inquire about becoming a Shared Living Provider or in-home mentor.
When you request information about our programs or services.
When you consent to receive SMS/text messages from us.
Through website cookies, analytics, security tools, hosting providers, and similar technologies.
Through offline interactions, referrals, applications, interviews, service inquiries, and other communications.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Name, email address, phone number, mailing address, community location, and other contact information.
Information submitted through website contact forms or inquiry forms.
Information related to program inquiries, coordinator-contact requests, Shared Living Provider inquiries, Momentum inquiries, employment inquiries, or other service-related inquiries.
Applicant information, such as resume, employment history, education, qualifications, phone number, email address, position applied for, and other information submitted during the hiring process.
Shared Living Provider inquiry information, such as whether you own your home, the number of residents in your home, your community, and related information you voluntarily provide.
SMS/text-message consent information, including mobile phone number, opt-in status, opt-out status, message history, and related communication records.
Technical information, such as IP address, browser type, device information, pages visited, date and time of visit, referring page, cookies, analytics information, and website security logs, to the extent collected by our website platform, hosting provider, analytics tools, security tools, or related service providers.

3. Sensitive Information and Service-Related Records

Our general website forms are not intended for Social Security numbers, driver’s-license numbers, financial-account numbers, detailed medical information, medication lists, incident reports, service plans, DDS referral packets, guardianship documents, benefits records, or other sensitive service-related records.

Please do not submit detailed medical, financial, legal, emergency, incident, or service-plan information through our public website forms.

If you are a participant, family member, guardian, referral source, DDS representative, provider, or other authorized person and need to send referral materials, medical information, service records, incident information, or other confidential participant information, please use the encrypted email process or other secure method designated by My Choice Programs.

4. How We Use Personal Information

We may use personal information to:

Respond to inquiries and requests.
Route inquiries to the appropriate My Choice Programs staff, department, coordinator, supervisor, or program.
Communicate about services, programs, employment opportunities, provider opportunities, or other matters you ask about.
Send SMS/text messages when you have opted in to receive them.
Evaluate employment applications and administer recruiting, hiring, reference-checking, background-checking, driving-record review, onboarding, compliance, and recordkeeping processes.
Evaluate Shared Living Provider inquiries and communicate about provider screening, qualifications, training, household requirements, and next steps.
Operate, maintain, secure, troubleshoot, and improve the website.
Protect the health, safety, rights, privacy, and welfare of participants, applicants, employees, providers, families, guardians, visitors, and others.
Comply with laws, regulations, contracts, DDS requirements, licensing requirements, audits, investigations, subpoenas, court orders, government requests, insurance requirements, and other legal or compliance obligations.
Establish, exercise, or defend legal rights.

5. SMS/Text Messaging Privacy

My Choice Programs may collect mobile phone numbers and SMS/text-message consent when an individual chooses to receive text messages from us.

Text messages may include conversational messages, appointment or meeting reminders, scheduling communications, service-related reminders, follow-up communications, employment-related communications, provider-inquiry communications, and other non-marketing communications related to My Choice Programs.

Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

We may disclose phone numbers and related SMS information to service providers who help us operate, deliver, secure, or manage text messaging, such as our telecommunications, technology, compliance, or messaging vendors. Those service providers may use the information only to provide services to My Choice Programs and not for their own marketing purposes.

You may opt out of SMS/text messages at any time by replying STOP. You may request assistance by replying HELP. Message and data rates may apply. Message frequency may vary.

Public website forms and ordinary SMS/text messages should not be used to send Social Security numbers, financial-account information, detailed medical information, medication lists, DDS referral materials, service plans, incident reports, or urgent matters. Confidential participant, referral, medical, DDS-related, or service-related information should be sent only through the secure method designated by My Choice Programs.

6. How We Disclose Personal Information

We may disclose personal information to:

My Choice Programs staff, departments, coordinators, supervisors, Human Resources, compliance personnel, management, and other authorized personnel who need the information for legitimate purposes.
Website hosting providers, form providers, email providers, IT vendors, cybersecurity vendors, analytics providers, document-storage providers, telecommunications vendors, SMS/text-message vendors, and other service providers who support our website, communications, and operations.
Recruiting, background-check, reference-check, driving-record, payroll, benefits, credentialing, or onboarding vendors, where applicable to employment or provider processes.
DDS, funding sources, regulators, licensing bodies, auditors, government agencies, law enforcement, courts, attorneys, insurers, accountants, consultants, and other professional advisers where required or appropriate.
Medical, behavioral, social-service, support, or care-coordination professionals, but only where authorized, legally permitted, or necessary for appropriate service-related purposes.
A successor organization or involved parties in connection with a merger, reorganization, transfer of assets, change in control, or similar transaction, subject to appropriate confidentiality protections.

We do not disclose information for purposes unrelated to our services, operations, legal obligations, or legitimate organizational purposes.

7. Cookies, Analytics, and Similar Technologies

Our website may use cookies and similar technologies for site functionality, security, performance, analytics, and user experience. Cookies are small files or technologies that may be placed on or read from your device when you visit a website.

You may be able to limit cookies through your browser settings. If we use nonessential analytics, advertising, or tracking technologies that require additional consent or opt-out rights, we will provide the appropriate notice or choice mechanism.

Browser “Do Not Track” signals are not uniformly recognized. At this time, our website does not respond to browser Do Not Track signals. Users may manage cookies through their browser settings and any cookie tools we make available.

8. Applicant Privacy

If you apply for a position through our website, we use applicant information to evaluate qualifications, communicate with you, administer recruiting and hiring, conduct reference checks, conduct background checks or driving-record checks where applicable and legally permitted, comply with equal employment opportunity and employment-law obligations, complete onboarding if hired, and maintain required records.

Please do not include Social Security numbers, bank-account information, medical information, driver’s-license numbers, or other highly sensitive information in your resume or website application unless we specifically request that information through a secure process.

9. Shared Living Provider Inquiries

If you inquire about becoming a Shared Living Provider or Transitional Living In-Home Mentor, we use the information you provide to respond to your inquiry, evaluate preliminary eligibility, communicate about provider requirements, and determine appropriate next steps.

Please provide information only about yourself and your household that you are authorized to provide. Additional background, household-member, licensing, financial, identity, or sensitive information should be provided only through the secure process designated by My Choice Programs.

10. Children

Our public website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the public website without appropriate parent, guardian, or legally authorized representative involvement.

Parents, guardians, legally authorized representatives, and referral sources should not submit detailed service-related, medical, incident, or emergency information about a child or participant through public website forms. Please use the secure method designated by My Choice Programs.

11. External Links and Social Media

Our website may contain links to third-party websites, social media platforms, event materials, or other external resources. Those websites and platforms are controlled by third parties and are governed by their own privacy practices. My Choice Programs is not responsible for the privacy practices, security, or content of third-party websites or platforms.

12. Security

We use administrative, technical, and physical safeguards designed to protect personal information, taking into account the nature of the information and applicable legal requirements.

No website, email system, online form, SMS/text-message system, or electronic transmission is completely secure. Public website forms and SMS/text messages should not be used for urgent matters, emergencies, detailed medical information, referral packets, incident reports, service plans, Social Security numbers, financial-account information, or other highly sensitive records.

13. Retention and Disposal

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, recruiting, provider screening, service administration, compliance, safety, legal obligations, audit, dispute resolution, insurance, and recordkeeping.

When information is no longer required, we dispose of it using reasonable measures appropriate to the nature of the information and the format in which it is maintained.

14. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information that you submitted through the public website.

We may need to verify your identity before responding. We may decline or limit a request where permitted or required by law, contract, DDS requirements, employment obligations, safety obligations, service-record requirements, legal holds, audit requirements, or legitimate organizational needs.

15. Sale of Personal Information

My Choice Programs does not sell personal information.

My Choice Programs does not share mobile opt-in information, SMS consent, or phone numbers collected for SMS communication purposes with third parties or affiliates for marketing purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated “Last Updated” date. Material changes will be communicated as required by applicable law.

For privacy questions or requests, please contact:

My Choice Programs, Inc.
18 Chestnut Street, Suite 210
Worcester, MA 01608

Phone: 508-556-6887
Fax: 508-304-1565
Email: Info@mychoiceprograms.com

Please do not send Social Security numbers, financial-account information, detailed medical information, service plans, incident reports, DDS referral packets, or urgent matters to a general email address unless My Choice Programs has directed you to use an encrypted or otherwise secure method.